Terms and Conditions / Privacy Policy

  1. Booking

(a) 30% of your course cost is required to secure booking with payment of the balance required six weeks in advance of the course start date (exact date will be stated on your invoice).  Your booking is not considered definite and no contract will exist between you and Villa Carmine Retreats until we receive full payment from you.

(b) Your payments are refundable until 40 days before the retreat start date, after which they may be transferable to another course or person at our discretion. Returned payments are subject to a £50 pound handling charge. Cancellation will incur cancellation charges as set out in paragraph 6 below.

(c) We do not store credit card details nor do we share customer details with any 3rd parties.

(d) The minimum age for Villa Carmine Retreats is 16.

There is no maximum age.

  1. Payment

(a) The price is the exact amount to be received by us, irrespective of fluctuations in currency and irrespective of any third party transfer charges. If you choose to pay by electronic transfer, please instruct your bank to charge all costs to you in order to avoid a shortfall in the amount that we receive.

(b) Payment by bank to bank transfer (BACS): we will email you our banking details on request.

3. Accommodation

TWIN ROOMS – SHARING WITH A STRANGER
We welcome room sharing between strangers of same gender.
In our booking system there are two possible scenarios for room sharing:

i) Twin Room with ‘Number Remaining 2’

You are a solo traveler who is happy to room-share with a stranger and there are 2 places available for your chosen room: book your place and we will make sure that your room mate is the same gender as you. If another room share guest does not book the other bed and you are the sole occupant, then the single occupancy surcharge will be waived.

ii) Twin Room with ‘Number Remaining 1’

You are a solo traveler who is happy to share a double room with a stranger, but one of the beds has already been booked. In this case you should ask us about the gender of the other person.

Single Occupancy of any of our rooms will incur a surcharge of stg £100. 

4. Your Travel Arrangements

All travel arrangements are your responsibility and at you own cost. We shall not be held liable for any consequences arising from delays or cancellations in any of the companies you may have made arrangements with, or for any irregularities in your documentation required for travel. Transfers to/from the retreat are at your own cost, unless otherwise specified.

5.0 Travel Insurance

(a) We require that your travel insurance covers the activity of this retreat as well as unexpected cancellation, sickness, losses and all the usual risks. You should bring the policy with you in case of an emergency.

5.1 Your Health

(a) For retreats where you will be engaging in physical exercise, you should consult a doctor with an understanding of the relevant exercise to check that you are sufficiently fit and healthy to undertake classes and other physical activities that we arrange at your request (e.g. horse riding, mountain hiking etc.).

(b) Please be sure to advise us of any health conditions before you book. If you experience any injury or discomfort during any activity during the retreat, then you must desist immediately and consult a member of the Villa Carmine team. We reserve the right to decline your application to stay at Villa Carmine. If you do not advise us of your health conditions we reserve the right to cancel your booking and your payment is forfeit. If you have health conditions that may be affected by the activities offered by Villa Carmine we reserve the right to advise you to desist and in the interests of your wellbeing we may decline your stay at Villa Carmine.

(c) Whilst all measures are taken to ensure a high standard of health and safety, we are situated in the countryside where the land is uneven and we shall not be responsible for any injuries caused by uneven terrain.

(d) Women who are 12 to 28 weeks pregnant should provide a letter from their health practitioner specifying that they are fit to travel and able to engage in the activities that we provide. We do not accept women at any stage of pregnancy on our Pilates retreats. In the case of yoga, we would prefer pregnant women to have done a little yoga before they arrive.

Cancellation by you

You (or any member of your party) may cancel your booking at any time, providing that the cancellation is made by the person submitting the booking form and is notified to us in writing. Cancellation will take effect the day such notification is received by us. As this incurs administrative costs, returned payments are subject to a £50 pound handling charge and in addition, if such cancellation is made within less than 40 days before the start of the retreat, we will retain 100% of the cost of the retreat. However, if another person can be found to take your place, then we may offer you a 50% refund at our discretion. Refunds and returned payments are normally settled within 10 working days of the date of cancellation. Otherwise, once a booking has been accepted no payment is refundable unless the course is cancelled. Once the retreat has begun, no refund or part refund or unused portion of the retreat will be repaid in the event of cancellation by you. Bookings are for the stated period of the retreat. There are no refunds for an unused portion of the retreat. If the reason for cancellation is covered under the terms of your Insurance Policy, you may be able to make a claim.

Amendments by Villa Carmine Retreats

Occasionally, changes may have to be made (e.g. class times or other arrangements), which we reserve the right to do at any time.

If a significant change becomes necessary, we will inform you as soon as reasonably possible if there is time before your departure.  

8. Cancellation by Villa Carmine Retreats

We reserve the right in any circumstances to cancel a retreat, in which case we will offer a full refund of all monies paid within 10 working days. In particular our retreats require a minimum number of at least 50% of the participants to have booked by 7 days before the start date. If this minimum number is not reached by that date we may cancel and refund the money to you.

9. Our liability to you

(a) We accept responsibility for ensuring that the retreats are supplied as described and that the services we are contractually obliged to provide are to a reasonable standard.

(b) We do not accept any liability for cancellations, delays or changes caused by war, threat of war, terrorist actions or threats, closure of airports, civil strife, industrial action, natural disaster, technical problems to transport, staff cancellations, unforeseen changes in your personal circumstances or other events beyond our control.

(c) We are not liable for any injuries you may incur. Activities / classes are undertaken at your own risk. We are not liable for any medical or psychiatric conditions which may develop during or subsequent to the retreat. We are not liable for loss of, or damage to, your personal property.

(d) We are not responsible for the proportion of male/female guests in any group. We are not responsible for the individual behaviour of any guest.

(e) We reserve the right to ask you to leave the premises at our discretion if your behaviour is disruptive or abusive.

10. Group Bookings

Where a booking is made on behalf of several individuals the booking is conditional on the person signing the booking form having authorisation from all the individuals named on the booking form to enter into this contract. A deposit from every group member is required. If any member of the group cannot come for any reason, their deposit is forfeit.

11. Complaints

If you have a problem during your retreat, please inform the manager immediately and he/she will endeavour to put things right. Any retrospective complaint must be made in writing to Villa Carmine within 14 days of the end of your retreat.

12. Legal Disclaimer

The information contained in this Site is for general guidance on matters of interest only. Given the changing nature of laws, rules and regulations, and the inherent hazards of electronic communication, there may be delays, omissions or inaccuracies in information contained in this Site. Accordingly, the information on this Site is provided with the understanding that the authors and publishers are not herein engaged in rendering professional advice and services. As such, it should not be used as a substitute for consultation with professionals or other competent advisers. Before making any decision or taking any action, you should consult someone at Villa Carmine Retreats. While we have made every attempt to ensure that the information contained in this Site has been obtained from reliable sources, Villa Carmine Retreats is not responsible for any errors or omissions, or for the results obtained from the use of this information. All information in this Site is provided “as is”, with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. In no event will Villa Carmine Retreats, its related partnerships or corporations, or the partners, agents or employees thereof be liable to you or anyone else for any decision made or action taken in reliance on the information in this Site or for any consequential, special or similar damages, even if advised of the possibility of such damages. Certain links in this Site connect to other Web Sites maintained by third parties over whom Villa Carmine Retreats has no control. Villa Carmine Retreats makes no representations as to the accuracy or any other aspect of information contained in other Web Sites.

13. Privacy Policy

We do not store credit card details nor do we share customer details with any 3rd parties. Any personal information that you provide to Villacarmine.com will be used only for the service you requested. Villacarmine.com does not automatically capture or store personal data from visitors to the site, except to log the user’s IP address and session information such as the duration of the visit to the site and the nature of the browser used. This information is used only for administration of the site system and in the compilation of statistics used by Villacarmine.com to assess the use of the site. This privacy policy does not cover the links within this site linking to other sites.

 

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Terms and Conditions / Privacy